Tri-J Properties Management Consultant covered a property for a fellow Management company where there was a need for temporary coverage. The manager needed to leave suddenly due to medical issues. The managing agent used Tri-J Properties Consultant service in the interim period. There had been recent staff turnover prior, so there were items falling between the cracks. The regional was picking up the pieces – but had much on their plate as it is. The board was beginning to put a magnifier on the circumstances.
Tri-J began to meet the board, pick up some of the pieces (along with the regional) and worked to get things accomplished. Some procedures and policies were addressed – and set up. Homeowners with issues, had follow up and responses from the temporary staff, as well as the regional. Things were being prepared for when the new permanent manager was in place, so they could easily get acclimated when they began, and the transition would be somewhat smooth. Tri-J was there to meet and assist the new manger on their first day.
Tri-J created a recommendation note (based upon observation of the working conditions) and sent to the regional manager to get approval - to send to the Board. The note was positive and upbeat, to help facilitate a successful relationship for the management company’s new manager and the current board. The goal was to have a long term relationship work out with the board supporting the new manager, and the manager therefore making the board look good to the community. The goal was to have the board provide work accommodations for good workflow/time management. The board was very receptive to the suggestions and added it to their next agenda. Success was the goal for all.
How do you give your ongoing support to your TEAM so that they can continue to provide professional coverage to their properties?
The foundation is important, property retention is key. Some more things to think about…see you next time…
Share on Facebook
Share on Twitter
I'm busy working on my blog posts. Watch this space!